Reference

How We Handle Your Personal Data

At sultanbet77 slot, your personal data belongs to you — we collect only what we need to run your account, process deposits via DANA, OVO, GoPay and QRIS…

Data collected only as neededDANA, OVO, GoPay & QRIS transactions protectedYour right to access and delete dataNo data sold to third partiesRetention periods clearly stated
Explore the Lobby Read FAQ
sultanbet77 slot How We Handle Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review the personal information we hold on your account, request a correction, or ask us to delete data that is no longer…

Live Chat Reach our privacy team directly through the live chat window, available from 08:00 to…
Email Support Send your data access or deletion request to our privacy inbox and we will…
Account Settings Form Log in, go to Account Settings, and open the Privacy Request section.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply a layered approach to data security — encryption in transit, access controls limited to authorised staff, and regular internal audits of what data is stored and…

End-to-End Encryption

All data transferred between your device and our servers is encrypted using industry-standard TLS protocols.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is navigated.

Account Security Layers

Your account is protected by password hashing and optional two-factor authentication via SMS or email OTP.

Data Retention Schedule

Account data is retained for as long as your account is active.

Third-Party Sharing Rules

We share data only with payment processors such as DANA and GoPay, game studios providing your session data, and any…

Your Right to Correct Data

If any personal detail we hold is inaccurate — your name, registered phone number, or linked payment method — you…

Your Privacy Questions Answered

The questions below cover the data rights and account privacy topics we hear about most often. If your question is not covered here, our live chat team is available from 08:00 to 23:00 WIB and can walk you through any specific data request or concern related to your account on sultanbet77 slot.

We collect your name, email, phone number, date of birth, and the payment method you register — such as your DANA or OVO account number. We also log your IP address and device type each time you log in for security verification purposes.

Your DANA and GoPay details are tokenised by the payment processor before any data reaches our servers. We never store raw wallet credentials; we hold only a transaction reference ID that links your deposit or withdrawal to your account record.

Yes. Log in, go to Account Settings, and open the Privacy Request section to download a structured copy of your stored data. Alternatively, email our privacy inbox and we will send the file within 48 hours of verifying your identity.

Submit a deletion request through the Privacy Request form in Account Settings or via email. We will delete non-financial data within 90 days of account closure. Transaction records linked to QRIS or OVO payments are retained for five years as required.

We share data only with payment processors handling your DANA, OVO, GoPay or QRIS transactions, game studios for session integrity, and lawful authorities when legally required. Your data is never sold or rented to any outside marketing organisation.

Open the cookie preference panel in your Account Settings at any time and toggle off analytics or marketing cookies. Essential session cookies cannot be disabled as they keep your account session active and secure while you navigate the lobby.

Reach our privacy support team via live chat between 08:00 and 23:00 WIB or by email for a response within 48 hours. Any complaint that cannot be resolved internally may be escalated to the relevant data protection authority, depending on local law.

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